Terms of working together.

At the start we agree on a working agreement together: a few simple arrangements that protect our shared space and time. These terms apply to all individual, couples, family and group psychotherapy sessions, work with trainees and online sessions provided by LOKUS POTENCIJAL, obrt za psihoterapiju i savjetovanje (a sole-trader practice), owner Tamara Dukić, Ul. Nikole Tesle 1, 51000 Rijeka, Croatia, OIB 44068472070. The Croatian version of these terms prevails.

1. Booking a session

We arrange a time by phone, message (SMS or WhatsApp) or email. I work by appointment, so we look for a time that suits both of us. A session is booked once we have both confirmed it.

You will know the length and price of a session in advance, before our first meeting, so you know the terms before you commit. At the first meeting we get to know each other and agree how we will work: how often we meet, for how long, and how payment works.

2. Cancelling or moving a session

• You can cancel or move a session free of charge at least 24 hours before it starts.
• A session cancelled later than 24 hours before it starts, or missed without notice, is charged at the price of the agreed session, because that time was reserved just for you and I could not offer it to anyone else.
• Exceptions: illness and unforeseen circumstances (such as an accident or a family emergency). Let me know as soon as you can and the session is not charged. I always understand these situations.

How to cancel

A call, text, WhatsApp message or email to +385 98 509 601 or tamara.dukic@gmail.com is enough. The time your message is sent is what counts. We agree a new time straight away.

If I need to cancel

If I need to cancel, I will let you know at least 24 hours in advance, except in case of illness or unforeseen circumstances. You do not pay for that session and we arrange a replacement.

3. Running late

If you arrive late, the session usually still ends at the agreed time, so the next person’s time is not cut short. Let me know if you know you will be late.

4. Payment

Financial terms are agreed clearly and in advance. Sessions are paid after they take place and you receive an invoice for every payment. We agree the payment method at our first meeting.

5. Online sessions

The same booking, cancellation and confidentiality rules apply online. Please join from a quiet, private space with a stable connection. If the connection drops, I will call you or we continue once it is back. At the start we assess together whether online work suits what you are bringing; if it does not, I will help you find in-person support.

6. Ending therapy

You can end therapy at any time. If possible, it helps to set aside one closing session. If I believe another form of support would help you more, I will tell you openly and help you find another professional.

7. Contracts made at a distance

If you book remotely (by phone, message or email), as a consumer you have the right to withdraw from the contract within 14 days, without giving a reason, under the Croatian Consumer Protection Act. Any of the messages above is enough. If you ask for a session within that period, you are asking for the service to start before it ends; once a session has taken place, the right no longer applies to it. Cancelling at least 24 hours ahead is always free.

8. Confidentiality

Everything you share in therapy is confidential, in line with the Code of Ethics of the Croatian Chamber of Psychotherapists. Confidentiality can only be limited in exceptional circumstances set by law, for example a serious and immediate risk to your life or the lives of others. We talk about these limits at the start. I regularly take my work to supervision, always without anything that could identify you. See the Privacy policy for more on personal data.

9. Emergencies

Lokus potencijal is not an emergency service and I cannot guarantee an immediate reply between sessions. If you are in immediate danger or thinking about harming yourself, call 112 or go to the nearest emergency department. Plavi telefon also offers psychological support on +385 1 4833 888.

10. Complaints

If you are not satisfied with the service, you can send a written complaint by post to Ul. Nikole Tesle 1, 51000 Rijeka, Croatia, or by email to tamara.dukic@gmail.com. I will reply in writing within 15 days of receiving it. Complaints about professional ethics can also be sent to the Ethics Committee of the Croatian Chamber of Psychotherapists.

What these terms are based on

No regulation sets a notice period for cancelling psychotherapy sessions. The 24-hour period is our contractual agreement, based on freedom of contract under the Croatian Civil Obligations Act and the Code of Ethics of the Croatian Chamber of Psychotherapists (principle 5.e: financial terms are agreed clearly and in advance). The terms are written to be clear, proportionate and equal for both sides, as the Consumer Protection Act requires.